Vietnam Airlines ranks among top 5 most on-time airlines in Asia Pacific (81.85% on-time arrival) despite challenges and high demand. This achievement reflects their focus on operational efficiency and improved customer service.

Vietnam Airlines is among the top 5 most punctual airlines in Asia Pacific for April 2024.

An on-time arrival for a passenger flight is considered arriving at the gate within 15 minutes of its scheduled time Based on data from 11,108 flights, Vietnam Airlines achieved an on-time arrival percentage of 81.85 percent.

This is a remarkable result given a surge in demand for air travel continued to place significant pressure on airport infrastructure especially during the peak national holiday period from 30 April to 1 May 2024. The airline has also been facing aircraft shortages due to engines being recalled globally for inspection.

Vietnam Airlines joins a prestigious list of on-time airlines in Asia Pacific, including Japan’s All Nippon Airways, Japan Airlines, and Peach Aviation, as well as AirAsia (Malaysia).

Dang Anh Tuan, Executive Vice President of Vietnam Airlines said: “Safety is the cornerstone of Vietnam Airlines’ operations and practices. Our priority is to upgrade service quality to provide better customer experience. Improved on-time performance is a crucial lever of operational excellence. To achieve this, we focus on operational solutions such as reasonable flight schedules. We proactively work with authorities to be granted early and reasonable slots. We ensure smooth coordination among various stakeholders and factors such as weather; air traffic, airport operations; and even aircraft maintenance. More importantly, our ‘Upgrading Service Culture’ programme, implemented at the end of 2021, has enabled us to develop training and raise awareness among all employees in regards to maintaining a high punctuality index, thereby fostering greater trust and satisfaction among travellers. In addition to technology, our dedicated teams are able to efficiently manage their resources to ensure flights depart and arrive on schedule, especially in the dynamic and complex world of aviation.”

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor’s degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

Article source: https://airlines.einnews.com/article/714201182/fNXW6ciQfy-chGdaref=rss&ecode=vaZAu9rk30b8KC5H

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