Tourist left in tears after airline stopped her boarding over passport 'issue'

A woman has warned other holidaymakers to check their passports after having to pay an extra £700 to make her holiday on time. Amy Grundy planned to fly from Manchester to Thailand but was shocked when she was denied boarding because of a rip in her passport. Amy took to TikTok to warn other travellers after she had to pay £700 to travel to Glasgow for a new same-day passport and a flight the next day. She warned people to check their travel documents after admitting she had been “crying so much” due to stress. But when the camera panned to the passport, some viewers lost sympathy for the traveller after the rip was revealed, reports the Mirror.

She explained in the video: “So basically I was supposed to be flying from Manchester to Thailand yesterday, and my passport got denied because of this rip. They told me to go to Liverpool immediately to get a new passport to make a later flight.

“They didn’t have any appointments in Liverpool so I had to go to Glasgow. Then 24 hours later, £700 down, I’ve been crying so much, got my passport. But yeah, don’t travel with a ripped passport guys.”

Viewers saw the “rip” in the passport that led to her being denied boarding, with the camera showing a whole chunk of the passport was missing.

One bemused commenter wrote: “At what point did you think you would be able to travel using that! It’s a mess.”

Another added: “Why is your passport in that state anyway? It’s a precious document that should be cared for..”

Some people admitted they had also damaged their documents, but Amy’s seemed to put their own damage to shame. “I washed my passport and thought mine was bad,” quipped one person. “But that is so damaged!”

Another added: “How is your passport possibly in such bad condition?”

There are a number of key passport checks to make before travelling this summer.

While a tiny bit of wear and tear is unlikely to cause you issues at the airport, bigger rips and tears could leave you unable to board your flight, like Amy.

Officials may stop you from passing through if your personal details or observation page are unreadable, if the laminate is peeling or lifting away from the personal details page or your security details can’t be made out.

Missing or detached pages could also be a reason why your passport is no longer considered valid.

If the damage is not on the personal details or observation pages, and all visas, vignettes or immigration stamps are unaffected by the damage, security guards are unlikely to question you about its cause.

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