“This award is a testament to the indomitable spirit of our people, who worked tirelessly and made many sacrifices to ensure that SIA was ready for the recovery in air travel,” Goh Choon Phong, chief executive officer of Singapore Airlines, said. “That has allowed us to emerge stronger and fitter from the pandemic as a leading international airline.”
Singapore Airlines won over rival Qatar Airways — a seven-time Airline of the Year winner — which came as #2 after having been awarded the top of the list in 2022.
Qatar was the winner in the best business class offerings, including Best Business Class, World’s Best Business Class Seat, World’s Best Business Class Lounge (the Al Mourjan lounge at Hamad International Airport), World’s Best Business Class Lounge Dining and Best Airline in the Middle East.
ANA also got the award for the highest hygiene standards and was named World’s Cleanest Airline for the third year in a row, as well as for the World’s Best Airport Services.
The Americans and the Europeans
The highest-ranking North American airline was Delta Air Lines, which came in the 20th position, up four spots from last year. It also was named Best Airline in North America, with the Best Airline Staff Service for the region.
Sun Country Airlines, the low-cost American passenger and cargo airline, won the Best Low-Cost Airline in North America title for the first time, while Alaska Airlines was North America’s Best Regional Airline.
Air Canada won the new World’s Most Family-Friendly Airline category, which covers considerations such as family seating policies, priority boarding and children’s amenities.
The European carriers fared better than the Americans, with Turkish Airlines in the sixth spot and Air France in seventh.
The other awards
Kuwait Airways was awarded as the World’s Most Improved Airline after launching a complimentary chauffeur service this year for first and business class passengers.
As it has every year since 2010, AirAsia was named World’s Best Low-Cost Airline.
The award for best cabin crew went to Garuda Indonesia
To gather this year’s results, the U.K.-based aviation consultancy conducted independent, self-funded, online customer surveys covering more than 100 countries and across more than 325 airlines worldwide between September 2022 and May 2023.
This is the list of the 20 Top Airlines, according to Skytrax:
1. Singapore Airlines
2. Qatar Airways
3. ANA All Nippon Airways
5. Japan Airlines
6. Turkish Airlines
7. Air France
8. Cathay Pacific
9. EVA Air
10. Korean Air
11. Hainan Airlines
12. Swiss International Air Lines
13. Etihad Airways
15. Fiji Airways
17. Qantas Airways
18. British Airways
19. Air New Zealand
20. Delta Air Lines
All the awards lists here.