The Best Airlines In The World: Singapore Airlines Wins, Delta Is 20th, According To Passengers Vote

For the fifth time in the 23-year history of the Skytrax World Airline Awards, Singapore Airlines won as the top airline in 2023.

The announcement was made at a gala event in the Air and Space Museum during the Paris Air Show taking place from June 19 to 25.

“This award is a testament to the indomitable spirit of our people, who worked tirelessly and made many sacrifices to ensure that SIA was ready for the recovery in air travel,” Goh Choon Phong, chief executive officer of Singapore Airlines, said. “That has allowed us to emerge stronger and fitter from the pandemic as a leading international airline.”

Singapore Airlines won over rival Qatar Airways — a seven-time Airline of the Year winner — which came as #2 after having been awarded the top of the list in 2022.

Qatar was the winner in the best business class offerings, including Best Business Class, World’s Best Business Class Seat, World’s Best Business Class Lounge (the Al Mourjan lounge at Hamad International Airport), World’s Best Business Class Lounge Dining and Best Airline in the Middle East.

All Nippon Airways, ANA, from Japan came in #3, Emirates #4 and Japan Airlines #5, according to passengers’ votes.

ANA also got the award for the highest hygiene standards and was named World’s Cleanest Airline for the third year in a row, as well as for the World’s Best Airport Services.

The Americans and the Europeans

The highest-ranking North American airline was Delta Air Lines, which came in the 20th position, up four spots from last year. It also was named Best Airline in North America, with the Best Airline Staff Service for the region.

Sun Country Airlines, the low-cost American passenger and cargo airline, won the Best Low-Cost Airline in North America title for the first time, while Alaska Airlines was North America’s Best Regional Airline.

Air Canada won the new World’s Most Family-Friendly Airline category, which covers considerations such as family seating policies, priority boarding and children’s amenities.

The European carriers fared better than the Americans, with Turkish Airlines in the sixth spot and Air France in seventh.

The other awards

Kuwait Airways was awarded as the World’s Most Improved Airline after launching a complimentary chauffeur service this year for first and business class passengers.

As it has every year since 2010, AirAsia was named World’s Best Low-Cost Airline.

The Singaporean low-cost Scoot won as the World’s Best Long-Haul Low-Cost Airline and Spanish Volotea won in a very competitive space as the Best Low-Cost Airline in Europe.

The award for best cabin crew went to Garuda Indonesia

Cathay Pacific won World’s Best Inflight Entertainment and Bangkok Airways won World’s Best Regional Airline.

To gather this year’s results, the U.K.-based aviation consultancy conducted independent, self-funded, online customer surveys covering more than 100 countries and across more than 325 airlines worldwide between September 2022 and May 2023.

This is the list of the 20 Top Airlines, according to Skytrax:

1. Singapore Airlines

2. Qatar Airways

3. ANA All Nippon Airways

4. Emirates

5. Japan Airlines

6. Turkish Airlines

7. Air France

8. Cathay Pacific

9. EVA Air

10. Korean Air

11. Hainan Airlines

12. Swiss International Air Lines

13. Etihad Airways

14. Iberia

15. Fiji Airways

16. Vistara

17. Qantas Airways

18. British Airways

19. Air New Zealand

20. Delta Air Lines

All the awards lists here.

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