Lufthansa, one of the largest carriers operating within the former Yugoslavia, has rolled out complementary tea and coffee in economy class on its short haul flights. The German carrier suspended complimentary snacks and drinks in economy onboard its intra-Europe and North Africa flights in 2021 to save costs. Passengers still received a bottle of water and a piece of chocolate without a fee. It is now trialling the free service for the two hot beverages for the duration of the summer season, which concludes on October 26. All other drinks and meals will still be available for purchase as part of its “Onboard Delights” menu. Lufthansa is bringing back the complimentary hot beverages in response to plummeting customer satisfaction since wide-ranging cost cutting measures were introduced three years ago. Hot drinks onboard Lufthansa cost between three and 3.50 euros, while the popular tomato juice costs 3.20 euros.

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