A video has emerged online capturing a Frontier Airlines employee shouting at boarding passengers to “hurry up.”
In the footage, a gate agent can be heard repeatedly urging one passenger to hurry up while aggressively tapping the boarding pass scanner, exclaiming, “Hurry up, hurry up, hurry up, we gotta go!”
As the flight from Denver to Norfolk, Va., boards, she repeatedly tells one passenger: “I gotta close these doors, I’m already two minutes late. Come on, we gotta go!”
The video, posted on Instagram by user Bonnie Rushing, attracted attention and provoked a wide range of responses. It is captioned: “But seriously, what is this??? People just trying to board the plane without getting PTSD.”
The video has since racked up more than 2.4 million views, nearly 30,000 likes and over 3,100 comments.
Some users expressed distaste for the employee’s behavior, criticizing is as an abhorrent standard of service.”
Meanwhile, others found humor in the situation, with one user joking that the employee was probably told “she could go home after this plane got loaded.”
“You get what you pay for,” another commented, referring to Frontier as the place that bills itself as the “home of low fares done right.”
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It comes as recently another passengers claims a Frontier Airlines gate agent accidentally told her to get on the wrong flight.
Beverly Ellis-Hebard, a frequent traveler between Philadelphia, Pennsylvania, and Jacksonville, Florida, found herself on an unexpected journey when she mistakenly boarded a flight bound for Jamaica instead of her intended destination.
Traveling with Frontier Airlines, Beverly, who typically flies domestic routes, arrived at the gate for her Philadelphia to Jacksonville flight but was rushed due to a last-minute gate change.
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In the commotion, she boarded the wrong plane without realizing it until the crew informed her that they were headed to Jamaica.
Complicating the situation, Beverly did not have her passport with her, as it was unnecessary for domestic flights. She was informed that entering a different country without a passport could pose problems.
Fortunately, since the plane landed in Jamaica, the flight crew allowed her to remain in the jetway, considered US soil.
After several hours, Beverly boarded a flight back to Philadelphia, accompanied by the Frontier Airlines crew. The airline has since refunded her original ticket and provided a $600 flight voucher as compensation.